Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Credit Cards: Visa, MasterCard, American Express & Discover

How long will delivery take?

Our shipping methods being currently available include STANDARD SHIPPING and INSURED SHIPPING.

If choosing STANDARD SHIPPING, you will be able to track your order at all times, until it arrives your door step. Please bear in mind that we will not provide you with tracking number. However, you can track your order status through our website.

If using INSURED SHIPPING option, you’re shipping with specialists in international shipping and courier delivery services! The tracking number will be informed to you via email around 4 – 7 days since your parcel is picked up by the carrier. If anything happened to the packages, we will resend new ones for you (under other terms in our shipping policy).

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 5-7 days (in regular seasons) or more depends on holiday seasons.

Estimated Delivery: 2 – 3 weeks (in regular seasons) or more depends on holiday seasons.

Do I receive an invoice for my order?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

Send us an email

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